Delivery Policy

Delivery Policy

Delivery Policy
Garden Plants Online is committed to making things easy – bringing beautiful plants and trees direct to your door whilst keeping our delivery costs to a minimum.

Where do you deliver to?
We can deliver to almost anywhere in the United Kingdom by our own fleet of delivery VANs however we do not deliver to Northern Ireland, Republic of Ireland, Scottish Highlands and Islands as well as continental Europe. Due to the sensitive and often bulky and heavy products we sell we if you would like your order to be delivered to Northern Ireland, Republic of Ireland, Scottish Highlands and Islands as well as continental Europe we can try to ship it for you by courier or haulage contractor, however we can not accept  responsibility for any damages or dry condition of plants / trees after they been  in transit for 3-5 days.

However if you’d like to make a special request, we may be able to arrange it. Please get in touch prior to placing your order so that we can quote you an accurate cost of delivery.

You can telephone us on 0203 1375 159
or send an email to sales@gardenplantsonline.co.uk

How quick we deliver?

We aim to dispatch orders within 3-5 days if the product is in stock at our UK nursery. Delivery of items sourced from our Italian nursery usually take between 7-20 days to arrive, however we can not accept late delivery / delayed delivery claims if product you ordered made to measure / custom made or seasonal plant which might not be available at current month and still in production.

During the spring and summer seasons, we operate a regular shuttle between our nurseries in the UK and Italy departing every Friday. During the autumn and winter seasons, this movement of stock slows down to by weekly service or once a month for the winter period.

There are different product groups on our web site. Every product group has its own delivery lead timing. Delivery lead time also depends on quantity, your delivery post code, whether products you bought are regular stock items or made to order / custom made products or delivered from the EU locations for you. Major product groups delivery lead time:

Garden Plants and Tress – if its regular UK based stock item, we aim to deliver within 3-5 working days, however if you order something very special, we will have to move it for you from our Italian nursery which usually take around 10-12 days, however might take longer. Almost every product we delivering within 30 days, however sometimes customers ordering seasonal plants which are not ready yet for the season, in this case we usually have notes on the web site or always advise Customer delivery lead time. If you place a forward order for plants / trees which will be ready in 2-3 month period, please consider we can’t get it to you sooner than the season starts. If you require your plants / trees by a special date, always contact us to confirm delivery date prior to place an online order, otherwise please allow up to 30 days for your order to arrive subject to product isn’t seasonal and still in production.

Traditional Terracotta Pots and Planters – most of the products we have in our Italian nursery stock which we can deliver to you within 8-12 days, however if you order large or very special product please consider – all products are hand made and it takes time for us to produce them. Delivery lead time can be up 30 days.

Garden Watering and Irrigation Products – most of the products we sell on the web site we dispatch within 3-5 working days, however if your order for something very specific or if we have to get it from our supplier delivery can take longer.

Landscaping timber products – most of the products in this group is our regular UK stock therefore we try to dispatch within 3-5 days, however if you order made to measure / custom build product please allow up to 30 days for your order to be made and deliver to your specification at our EU based sawmilling facility.

Log cabins and sheds – log cabins are mainly made to measure products produced to order and specification for our customers by our suppliers in Estonia. Usually most of the products are in stock and delivery lead time should not take longer than 1-2 weeks, however due to Summer season and high demand our suppliers also busy and delivery lead time can be extended up to 6-8 weeks from order.

Can I collect my order?
Our nursery in Southern England is a wholesale warehouse and is not generally open for public visits. However, if you would like to collect your purchases from us directly, please get in touch to arrange an appointment.

You can telephone us on 0203 1375 159
or send an email to sales@gardenplantsonline.co.uk

How do you deliver?
In order to deliver your purchases in the most cost efficient way, we use different methods depending on the size, weight and quantity of your order, as well as the location of the delivery address.

How much will my delivery cost?
When you reach the Online Checkout Page, our website will automatically calculate the lowest possible delivery price based on the size, weight and quantity of your purchases as well as the location of the delivery address. The website will also automatically apply discounts to orders of certain product types – giving you the best value delivery every time!

Courier Delivery of Small Items
Any individual purchases of less than 20 kg in weight and less than 50 cm in height and that are suitable to be packaged in a box, can be shipped using a 24 Hour courier service such as DHL, DPD or APC.

The cost of these deliveries is usually between £9 – £15 per package.

Courier Delivery of Larger Items
Orders containing items that are between 20 kg – 500 kg in weight and are less than 200 cm in height, can be shipped using a 24 Hour courier which operates a “manual handling” service. This is because heavy and bulky items cannot be processed automatically at the Sorting Centres of companies such as DHL, DPD or APC. Delivering heavy or bulky items may also require specialist lifting equipment and extra care.

The cost of these deliveries is usually between £15 – £50 per order.

Courier Delivery of Large Quantity Orders
Orders containing a multiple number of items and travelling less than 100 miles from our UK Nursery (near the town of Horsham in Surrey) will either be delivered using our own vehicles or the National Pallet Line courier service (whichever is better value for you).

The cost of these deliveries is usually between £40 – £60 per pallet.

Delivery to locations more than 100 miles from our UK Nursery
Wherever possible, we usually use our own delivery vans for orders travelling less than 100 miles from our UK Nursery (near the town of Horsham in Surrey). Deliveries beyond this 100 mile radius will be sent using the courier services explained above.

Delivery of Large or Heavy Items less than 200 miles from our UK Nursery
If your order contains a number of heavy and/or bulky items, it may not be cost efficient to send them via an external courier service such as DHL, DPD or APC. Instead, we operate a few of our own large-wheelbase vehicles such as Mercedes Sprinter and Ford Transit Luton vans to fulfil orders than are less than 200 miles from our UK Nursery (near the town of Horsham in Surrey).

If your order contains items that are more than 200cm in height, or multiple heavy items, then the most practical (and cost effective) method of delivery is to use our own vehicles. Your delivery cost will be calculated based on the fuel consumption of the vehicle and the daily wage of our delivery driver

The cost of these large deliveries is usually between £200 – £400 per order.

What is your delivery process?
After you place an order with us, we will keep you informed about the status of your order. We will attempt to contact you in the 24 hours before your planned delivery date – to confirm that you are ready to receive the delivery and to arrange a 2 hour time slot for delivery.

Our driver will deliver your order to the most suitable access point at the property and unload your items to a convenient place.

If you are not present at the time of delivery, our driver will still fulfil your order if it is safe to do so. Prior to delivery you can arrange with us to deliver to the property next door, or to a similar safe location.

If you foresee any possible problems or difficulties to the delivery of your purchases, please get in touch so that we can make arrangements to ensure the smooth arrival of your items.

You can telephone us on 0203 1375 159
or send an email to sales@gardenplantsonline.co.uk

What if I missed my delivery?
We always attempt to contact our customers before dispatching an order – to confirm that you are ready to receive the delivery, to arrange a 2 hour time slot and to agree upon a safe and suitable place to unload your items at the property.

In the unlikely event that a delivery cannot be fulfilled due to circumstances beyond the control of Garden Plants Online and which are dependent upon responsibilities of the customer, it may be necessary to arrange a second delivery at extra cost to the customer.

What if there’s something wrong with my delivery?
We take customer service very seriously and will do everything in our power to rectify mistakes and replace missing or damaged items.

Please contact us within 48 hours of delivery by sending an email with details of your concern to customerservice@gardenplantsonline.co.uk
or you can telephone us on 0203 1375 159

Your claim may be rejected if we do not hear from you within 48 hours of your delivery date.

What if I still have more questions?
You can telephone us on 0203 1375 159
or send an email to sales@gardenplantsonline.co.uk

Legal Statement
All delivery times quoted throughout this website are estimates only and whilst we will endeavour to meet or beat them, they cannot be guaranteed.