Delivery Policy Explained
Additional Delivery Information
Delivery Surcharges and Services
The prices stated on this website include the cost of carriage to most UK postcode districts. Due to the nature of external contract delivery, additional delivery charges are outside our control and the Company will not be held responsible for such costs. We are unable to deliver some of our products to certain postcodes. By agreeing to the terms and conditions you are also agreeing to accept additional delivery charges should your postcode necessitate these as detailed or by notification to you. If you have placed your order online and an additional delivery surcharge is required, your order will be placed on hold and you will be contacted to notify you of any additional charges. You can then choose to continue with your order by paying the additional delivery charges or you may cancel your order at that point.
Any times or dates stated on our website or emails regarding delivery are estimates only. We endeavour to deliver all goods within 30 days, however we do not accept liability for any failure to deliver within that time and offer no compensation for failure to deliver within any given time scale. Orders received on Saturdays, Sundays or public holidays and orders received after 12pm on weekdays, will be processed the next working day. We do not normally deliver on Saturdays, but where we can and we agree, an additional charge will be levied. We do not deliver at all on Sundays or public holidays.
Whilst we agree to use all reasonable arrangements to ensure that delivery is made around the delivery time advertised, you acknowledge that actual delivery is often via third party suppliers and carriers and can therefore be beyond our reasonable control. Incorrect personal details may also lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full delivery address details, including an accurate postcode of the delivery address and your daytime contact telephone number(s) and an up to date e-mail address so that we can notify you in the event of a delivery problem.
During adverse weather conditions our delivery service may be affected in some areas, resulting in expected deliver times being slightly longer than advertised. Every effort will be made to maintain service levels on behalf of our customers and where safe to do so, and depending on the local prevailing conditions, collections and deliveries will be attempted.
We endeavour to deliver all orders within a maximum of 30 days. If we are unable to deliver within this time scale then we will only proceed with your order if you agree to the longer delivery period following our contact with you or you do not contact us to confirm otherwise. We are unable to notify you of specific delivery time slots.
Those located in offshore or remote mainland areas are those most likely to require a delivery date extension and/or extra charges. If you feel you may be located in such an area, please contact our dedicated sales team first for specialised advice prior to placing your order, they can be contacted on 0203 1375 159.
If you miss the delivery of your order, you will incur a re-delivery charge as we will have met our original delivery obligation with our first attempt at delivery.
All delivery times quoted on the product pages and on our web site are estimated delivery times only and cannot be guaranteed.
Please note that we operate a policy of kerb-side delivery only. If you have any special requirements or believe access to your address may be difficult for our delivery driver then please contact us on 0203 1375 159.
Delivery will be deemed as successfully made once the product has arrived at the address specified so long as the product has been signed for or a signed note by the buyer has been left to say that the goods can be left unsigned for. Where goods are required to be signed for, these must be signed for by an adult aged 18 years or more. A kerb-side delivery will take place. The driver will not request assistance unless it is offered by the customer.
Products are your responsibility once they have been received by you, your agent or the intended recipient or a signed note has been left indicating that delivery can be left unattended. Any loss or damage to the products will be at your own risk.
We advise that you do not arrange any third party ancillary services (e.g. installation) until all goods are delivered and checked. We will not be held responsible for unnecessary expense incurred in this regard where the delivery ESTIMATE has been relied upon but not met. Compensation will not be issued under such circumstances.
In case of delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept delivery on behalf of that organisation shall be accepted as proof of delivery of the goods to yourself.
Shortages should be noted on the consignment note and notified to us within 48 hours of delivery by calling us on 0203 1375 159.
We may not accept claims for damaged goods if the courier has obtained a clean signature for delivery. If more than 48 hours after delivery have passed please telephone us on 0203 1375 159.
If there is cause for concern or any other problems identified, such as damaged parts, on or after delivery, do not attempt assembly. Please telephone us on 0203 1375 159 for further advice.
At Garden Plants Online, we are committed to making things easy, by bringing beautiful plants direct to your door while keeping costs to a minimum.
We work as speedily as possible and aim to deliver your order within 3-5 days. However, if any plants or trees are not in stock at our UK nursery then they will be brought in from the Italian nursery and delivery could take up to 2 weeks. You will be informed about the availability of stock at the checkout or by a Sales Representative, if you’re ordering over the phone.
Delivery charges are as follows:
NOTE: These prices exclude Garden Accessory items (Lighting and Irrigation).
- Items up to 20kg in weight and under 250cm in height are delivered at the price of 15.00 per item.
- Items over 20kg in weight and under 250cm in height may be subject to minimal additional charges depending on the weight of the product. The heavier it is, the harder it is to move!
- Items over 250cm in height and/or anything considerably heavier than 100kg will be quoted a delivery price based upon either your postcode or the total weight, depending on which will work out better value for you. You can still finalise your order online, if you’d like, and a Sales Representative will contact you via email with a price for delivery. No payment is taken before we receive confirmation from you that you’d like to go ahead with the order. Only once everything is confirmed do we take payments and begin arrangements for delivery.
If you’d like a trip out, don’t forget that all Garden Plants are available for collection at our nursery in Alton, Hampshire – just get in touch and we’ll book you in.
If you have any unanswered questions, please visit our Frequently Asked Questions section.