Today 19 April: COVID-19 – KEEPING YOU UPDATED – GARDEN PLANTS ONLINE IS OPERATING AS USUAL
We, as an online business are open and processing online orders and deliveries to our customers however due to the current situation related to the coronavirus, in order to comply with the government recommendations to keep social distancing and stay safe, at current time we operating on a skeleton staff which might delay replies to your messages and speed of deliveries.
Currently our average delivery lead time 8-16 days however might take longer depending on your order and delivery post code.
We kindly ask you to be patient and do not overload us with Order Status Update inquiries those days. We are operating on a skeleton staff only at present time and can’t handle every single message coming to our chat, email or telephone line due to shortage of hands to reply to everyone.
We are doing our very best to deliver your orders ASAP and we will contact you via phone or email as soon as your order ready for dispatch or one day prior to delivery.
In order to comply to the government recommendations, our drivers instructed to avoid close contact with our customers therefore all our deliveries to the curb side only or we can deliver your order to your door step where you can pick it up later at your convenience. We also understand you may need to stay home and isolate to avoid contact with people therefore our driver will not ask you to sign any delivery notes and instead, on every delivery we take photo verification of receipt of the order from a safe distance to keep you and our drivers safe.
Please consider, that due to the current circumstances, it is taking us longer than usual to get your orders delivered and respond to your phone calls or emails. At this period we are working on a skeleton staff only.
Thank you for your patience and understanding.