CANCELLATION AND RETURNS
Upon placing your order, a Sales Representative will inform you of whether the items are in stock at our UK based nursery or if they need to be ordered from one of our nurseries or agents outside the United Kingdom.
In accordance with the Distance Selling Regulations, you have the right to cancel your order at any time up to 7 working days after receipt. Please note that this does NOT extend to perishable items including living plants.If you wish to cancel your order before the goods have been dispatched, you can email us at email@example.com. Please also note that where an item is in stock (UK) at the time of your order this will not be subject to a cancellation fee, however, items that need to be ordered from outside the UK are subject to a cancellation fee of 33% of the total order cost, if cancellation is made 48 hours after the order has been placed. This is to cover the costs of delivering from abroad.?
If you cancel your order after goods have been dispatched you will still be liable for the delivery charge which may be deducted from your refund.
If you wish to cancel your order once you have received the goods you will have seven working days from the day after the date of delivery of the goods to give us a notice of cancellation. Notification must be in a durable form either by email to firstname.lastname@example.org or in writing to:
9 Bickels Yard
151-153 Bermondsey Street
London SE1 3HA
You are responsible for ensuring the goods remain undamaged and kept in good condition whilst they are in your possession, including providing adequate watering, sunlight if required and protection from the elements depending on the species and time of year. Once we have confirmed cancellation of your order, you should send the goods back to us. In the event of orders cancelled after delivery, the buyer will bear the cost of returning the goods. We will issue a full refund of any monies paid or exchange or credit if applicable upon receipt of the goods in an undamaged condition.
If the goods delivered are not what you ordered or do not correspond fully with the relevant item description please notify us immediately by email to email@example.com or call us on 0203 051 1214.
If the goods are damaged on delivery you can return them. As stated above, damage should be reported to us within 7 days of delivery. We will require photographic evidence of the damage to the item you wish to return. If applicable we will collect the damaged item(s) from you and give you a full refund once the goods have been delivered back to us and have been inspected.